We have made contacting our support team easier than ever. There are multiple ways to get support. Here are all of the ways you can get in contact with us:
1. Submit Support Ticket in Email:
You may submit a ticket by sending an email directly to firstname.lastname@example.org
You will receive a confirmation email from our support system.
You can directly reply this email to finish the supporting process.
2. Submit Support Ticket in webpage:
Please visit: support.mtcsys.us/hc/en-us/requests/new and fill out the pertinent information:
Simply click "Submit". If need be, you also have the option to attach a file to provide a visual of what is going on:
3. Access all submited tickets.
In order to access ticket information, a client must first log into MTC Support Desk by going to support.mtcsys.us/hc/en-us
Click on the Sign In button at the top right of the window to log into
You will need to enter your email address and password to log in. Use the email address that has been receiving support tickets updates from MTC Support Desk.
If you know your email address, but are not sure what your password is then click on the forgot my password link to have an email sent to you with instructions on how to reset your password.
The My Requesties page will show a list of your tickets along with the status of each one. Click on the link in the Subject column to see all of the information about the ticket, including any attachments. After clicking on a ticket you can add additional information or attach new files.